Explore new mountains worldwide with a ski resort home swap

FREQUENTLY ASKED QUESTIONS


 

Click on the links below to see the answers to FAQs about Snow Swappers.  You can also download a PDF document with all the information below for ease of reading or printing by clicking here.

 

An Introduction to Snow Swappers

Membership Questions

Practicalities of Swapping 

Arranging a Swap

Questions About The Members' Area

Other Information

  

 

  

An Introduction to Snow Swappers 

Q: What is Snow Swappers all about?
Q: Can anyone join Snow Swappers?
Q: What are the benefits of joining Snow Swappers?
Q: How close to a ski resort does my property have to be?
Q: Will I get lots of emails about potential swaps?

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Membership Questions 

Q: I joined during the introductory free membership period - will I be charged for membership in future?
Q: How much does it cost to join Snow Swappers?
Q: What do you get for your membership?
Q: How do I join?
Q: What can I check out before deciding whether to join?
Q: Why am I not allowed to contact members without joining myself? 
Q: How much personal information will be shown on the site?
Q: How will payment be taken?
Q: Can I arrange as many skiing trips as I want to?
Q: Renewal and cancellation

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Practicalities of Swapping 

Q: What is a Swap Contract?
Q: At what point is the swap agreed?
Q: Do I have to use a Swap Contract?
Q: Who pays the bills?
Q: What about keys?
Q: What about bed linen?
Q: What about insurance?
Q: Can we swap cars too?
Q: What if there is a problem during the stay?
Q: What if there is any damage to my home or property?
Q: How should I leave the property at the end of the stay?
Q: I sometimes rent my property out and use my own agreement/take a deposit to. Can I do that too?
Q: Should we swap at the same time?
Q: What happens if one party needs to cancel?

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Arranging a Swap 

Q: How do I arrange a swap?
Q: How will I receive communications from other members?
Q: What does the Swap Contract cover?
Q: How do I get to know my swap partner?
Q: What can I do to increase my chances of a successful swap?

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Questions About The Members' Area 

Q: What is the Members' Area? 
Q: Where do I enter the information about myself and my property?
Q: Can I make changes to the information I give about myself and my property?
Q: What sort of information should I give about myself on my profile page?
Q: What about my profile picture?
Q: What sort of information should I give on my property page?
Q: Why do you ask for the latitude and longitude of the swap property address in my property details?
Q: Should I add photos of my property?  How do I do this?
Q: What sort of photos can I upload?
Q: Can I add photos any other way?
Q: I've uploaded some photos but there are not showing on the search results page - why?
Q: What is the rucksack and how does it work?
Q: I had a property in my rucksack but it has disappeared.  What happened to it?
Q: How do I keep track of messages to/from with members?
Q: Do I always have to use the Snow Swappers message system to communicate?
Q: How do I temporarily stop receiving new messages/what does "Swap Agreed" mean?
Q: What personal details of mine will be shown on the website? 

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Other Information

Q: I have forgotten my password - can you send me a reminder of it?
Q: What are your Terms and Conditions and your Acceptable Use Policy?
Q: What is your Privacy Policy?
Q: What is Snow Swappers’ role?
Q: What is the role of these FAQs
Q: How can I help to improve the information that Snow Swappers provides?
Q: How can I contact Snow Swappers?

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 An Introduction to Snow Swappers

Q: What is Snow Swappers all about?

A: Snow Swappers is a home swapping club exclusively for home owners in ski resorts.  Snow Swappers is for those who love their chosen resort but also want the experience of skiing somewhere new or different, but without unnecessary cost.  By joining Snow Swappers, you will have access to other members who are also home owners in ski resorts. Members can then communicate with each other and agree to swap their properties so that both parties can explore a new ski resort.  The member you swap with could be based anywhere in the world:  as long as they want to visit where your own property is, then a swap can be arranged.  And as the cost is so low, perhaps many swaps to different resorts could be arranged in just one season.

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Q: Can anyone join Snow Swappers?

A: Anyone who owns a property in or close to a ski resort can become a member. For most members we expect that their property will be a second or holiday home but some members may wish to swap their primary home.

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Q: What are the benefits of joining Snow Swappers?

A: As a home owner or a holiday home owner in a ski resort, you may feel tied to that area and that you should ski there every trip rather than spending extra money to ski elsewhere.

By swapping with other members you will be able to:

  • Save on accommodation costs
  • Still feel that you are getting use out of your own home
  • Explore a new resort, or perhaps return to an old favourite
  • Gain good prior knowledge of the facilities in the area through the conversations you will have with your swap partner
  • Avoid the concerns associated with renting to complete strangers. By corresponding with your swap partner you can get to know them prior to agreeing to swap properties. 

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Q: How close to a ski resort does my property have to be?

A: In the information that you will be asked to provide about your property, there is a question about how close you are to ski lifts and resorts.  Be honest about the distance and if your property is say, a bit further than normal but is closer to other amenities in the town, be sure to address this in the description you provide. Some swappers may be keen to have a holiday somewhere which also caters for any non-skiers in their group.

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Q: Will I get lots of emails about potential swaps?

A: Possibly, but that could make it easy for you to arrange a suitable swap.  By being clear in your description about what you want from the other property, eg. specifying the resort or country that you want to visit, or the number of bedrooms, you will reduce the number of enquiries from potential swappers.  And remember that you can always change your status (see how) to temporarily suspend emails once you have arranged a swap. 

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Membership Questions

Q: I joined during the introductory free membership period - will I be charged for membership in future?

A: No. For any members who joined during the period when we were offering introductory free membership, we are pleased to say that your membership will remain free. 

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Q: How much does it cost to join Snow Swappers?

A: Membership of Snow Swappers costs £39 per year. Your membership allows you to list your property on www.snowswappers.com, view full content and contact other members.  Other than the annual membership fee, there are no further fees to pay to Snow Swappers at any point.

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Q: What do you get for your membership?

A: As a member of Snow Swappers you will be entitled to:

  • Your own page on www.snowswappers.com where you can display information about your property, including up to 6 photos
  • View the full content of other members’ pages
  • Make contact with other members via our secure messaging system
  • Receive email notification when other members have contacted you via our secure messaging system
  • Have private access to your own account where you can for example change your details, upload new photos, keep track of the swaps you are currently arranging, change your profile etc.
  • Arrange as many swaps as you like. There is no limit to the number of other members you can contact or the number of holidays you can arrange.

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Q: How do I join?

A: Follow the instructions here to register as a member.  Choose a User Name (this will be visible on the Snow Swappers site to members only) and a password.  Once you have registered, you can login to the site and go to the Members' Area in which you can give a description of your property and the surrounding area, upload photos and give details of the type of swap you would like (additions or amendments can be made at any time). 

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Q: What can I check out before deciding whether to join?

A: Before becoming a member, you can browse listings (see Where do you want to ski?) and will be able to see limited information about what other members are offering.  More detailed information, including the ability to send other members messages, is reserved for members only. 

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Q: Why am I not allowed to contact members without joining myself? 

A: Snow Swappers takes your privacy very seriously and therefore does not allow non-members to have access to personal details.  To have access to these, you will need to join, filling out your own personal information, providing information about your property and paying the membership fee.  By doing this, members are showing a commitment to swapping and to the Terms and Conditions of Snow Swappers.  You can then start communicating with other members via our secure messaging system and can choose at what point you wish to provide your personal details, eg. your email address.

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Q: How much personal information will be shown on the site?

A: To protect your privacy, your name and contact details will not appear anywhere on the Snow Swappers site. Other members will be able to see only your User Name, which you choose yourself when registering. Likewise, the address of your property will not be shown on the site, only the resort. Other members will have the ability to contact you via the Snow Swappers secure and private messaging system, but they will not be able to see your email address. Click here to read our Privacy Policy

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Q: How will payment be taken?

A: Payments are made via the secure PayPal website, on which you can pay from an existing PayPal account or you can make payment from a debit or credit card.  

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Q: Can I arrange as many skiing trips as I want to?

A: Absolutely.  You may wish to arrange for example a long ski trip to another continent, plus a few weekend or short breaks closer to home.  With no accommodation costs to cover, you may find that you are able to squeeze more ski trips into the season!

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Q: Renewal and cancellation

A: 30 days before your membership is due to expire, you will receive an email informing you of the date when your annual membership subscription is due for renewal. The email will inform you that in order to continue to receive your membership benefits you don't need to do anything, as we will attempt to automatically take payment from your PayPal account. If you do not wish to renew your membership you can cancel your recurring subscription in PayPal by going to the Payment Details tab in the Members' Area. If payment is not received by the due date, your membership will be suspended.  Should you wish to cancel your membership at any time, you must notify Snow Swappers who will remove your property and profile page and stop any contact from other members, but your membership fee will not be refunded.

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Practicalities of Swapping

Q: What is a Swap Contract?

A: A Swap Contract is an agreement made between yourself and your swap partner which covers many specifics and practicalities of the planned swap.  The Swap Contract should help both parties have similar expectations of the swap.  It acts as a checklist to ensure that both parties have discussed and agreed all aspects of the swap and should help to settle any concerns that you might have about swapping.  The precise contents will vary for each swap but it might contain for example: arrangements for collecting and returning keys, any instructions for access or for use of the property, whether or not to clean the property at the end of your stay, contact details in case of a problem, arrangements for pets or for use of each others’ cars and how to deal with any problems. Read more about the Swap Contract here.

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Q: At what point is the swap agreed?

A: The swap is agreed when both parties have reached agreement on the swap whether by entering into a Swap Contract or an equivalent contractYou may like to confirm with your Swap Partner when you have made your travel arrangements as this is a sign of your commitment to the swap.

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Q: Do I have to use a Swap Contract?

A: Although there is no obligation to use the contract, Snow Swappers recommends that you document the agreement between you and your swap partner in writing.  Don’t worry if you feel that this implies that you don’t trust your Swap Partner. As home owners themselves, they will probably share the same reservations as you.  By addressing potential problem areas at this stage, you are likely to avert any actual problems and can relax and enjoy your swap with confidence.  If however you feel that you and your Swap Partner have already reached agreement on these issues during your emails and/or phone calls, you may choose not to complete the Swap Contract or you may just choose to complete certain sections.  However, you should at least read through the Swap Contract template in case there are any areas that you and your Swap Partner had not thought to discuss. 

Snow Swappers is not qualified to give legal advice and assumes no responsibility for the enforceability of the Swap Contract in the jurisdiction in which the swappers or the accommodation is located but it does recommend that the swappers consider documenting their swap so that they have a written contract to refer to. Remember that in the event of a problem, resolution may be harder to reach without the written agreement of both parties.  Read more about the Swap Contract here.

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Q: Who pays the bills?

A: Bills should be paid as normal by the homeowner unless agreed otherwise in the Swap Contract agreement.  You may agree to pay for any unusual costs such as phone calls, or you may decide to use only your own mobiles.  You should agree in advance whether there will for example be any payment to third parties coming in to clean the property at the end of the stay and if so who will be responsible for paying this.

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Q: What about keys?

A: Arrangements for collecting the keys should have been agreed in advance and should be specified on your Swap Contract.  You may for example have a relationship with a local agent from whom your swap partner could collect keys, you may have a neighbour who holds spares, or you may agree to post each other the keys prior to the swap.

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Q: What about bed linen?

A: This is something that should be agreed on the Swap Contract. With primary homes, you may choose to leave the beds made up with clean linen for your visitors, leaving spare linen in case it is needed.  Or with holiday homes you may agree that both parties bring their own linen.

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Q: What about insurance?

A:  It is vital that your home insurance policy is valid while your swap partner is staying in your property. You should inform your insurers in advance that there will be house swapping guests in your home and should clarify any changes to your policy that this might cause. Be certain that your home insurance will still be valid during the swap. You should agree on the Swap Contract how to deal with any small household breakages (eg. you may agree to replace any minor breakages or undertake minor repairs) or how to deal with any more substantial breakages (see also What if there is a problem during the stay?). If you feel the need, or if you are advised to do so, you may wish to take out extra insurance.

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Q: Can we swap cars too?

A: That depends on the particulars of your swap.  If one or other of you is swapping a holiday home, then a car will probably not be available. However if both parties are swapping their primary home then it may be possible and would of course add to the convenience and cost-saving benefit of ski home swapping.  This should be discussed in advance and specified on the Swap Contract. It is vital to inform your car insurers of your intentions and take their advice on eg, adding your swap partner as a named insured driver and be aware of any limitations your insurers may impose. You will need to provide each other with important information such as breakdown policy cover, where the car is parked and where the keys are etc.  You should also agree in advance which party is liable for the costs of any accidents, both minor and major, in the event that they should happen during the swap and you may choose to agree certain limitations of use such as mileage. You may also agree to provide snow chains for your car and information on parking.

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Q: What if there is a problem during the stay?

A: If you or your swap partner usually rent your property you may have an established relationship with a local agent who could help if there is a problem. This will have been made clear on your Swap Contract.  You may also have friends or neighbours who would be willing to help out if need be.  If this is your swap partner’s second home and the swap is non-simultaneous, you may be able to phone your swap partner at home to discuss any problems directly.  Or you may both have agreed that you are contactable by mobile phone during the holiday.  It is helpful to pre-empt any possible problem areas before the swap, for example by providing information on how to work any tricky domestic appliances, or alerting your swap partner to any common issues with the home. Leaving instruction leaflets on how to operate domestic appliances in your property can also be helpful.  

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Q: What if there is any damage to my home or property?

A: You should have agreed on the Swap Contract who is responsible for repairing any damage or replacing broken goods.  As a precaution, you may wish to remove or lock away any precious items in your home prior to the swap, particularly if this is your primary home rather than a holiday home.  Of course you should have made sure that you have adequate insurance just in case there is a problem.

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Q: How should I leave the property at the end of the stay?

A: This should be agreed on the Swap Contract. However generally speaking you should leave the property in the same condition as you found it unless perhaps you have agreed that both parties will have a local agent come in for cleaning (having agreed in advance who will pay for this).  You will need to agree in the Swap Contract how to deal with used bed linen if applicable and arrangements for returning the keys.

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Q: I sometimes rent my property out and use my own agreement/take a deposit. Can I do that too?

A: You can, if you think it is appropriate and if it has been agreed in advance and specified on the Swap Contract. We would encourage our members to reach agreement on such matters provided that it falls within the rules applicable to membership of Snow Swappers Limited.  You may however feel that the Swap Contract or an equivalent form of short written agreement is sufficient for you, plus of course the information you will have gained from many emails, a recommended phone call and the option of taking up references from previous swap partners.  You may find that your insurance provides sufficient cover and you may request that your swap partner obtains sufficient insurance too.  Remember that as a membership based community of skiers, any reports of inappropriate behaviour can be shared in the references and can be reported to Snow Swappers.  As stated in the Terms and Conditions, Snow Swappers reserves the right to terminate the membership of any members whose behaviour breaks the agreed Terms and Conditions of membership.

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Q: Should we swap at the same time?

A: Snow Swappers recommends that swaps should be undertaken at the same time if possible as this reduces the possibility of the second/later swap not going ahead for whatever reason.  However if you feel that you have built up trust with your swap partner, you are of course at liberty to arrange non-simultaneous swaps, for example you may visit their property at Xmas while they visit yours in February.  You will see on your swap partner’s profile page how many swaps they have undertaken. You may feel that your trust in undertaking a non-simultaneous swap is enhanced by their experience and swapping history.  Remember too that you can always ask your swap partner for references from previous swaps if you are unsure and can of course offer any that you have yourself.

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Q: What happens if one party needs to cancel?

A: This should be agreed in advance on the Swap Contract.  There are a number of possibilities according to your circumstances.  For example, if you have arranged a simultaneous swap between two holiday homes, you may be able to reschedule one trip for a later date so that the swap becomes non-simultaneous.  Snow Swappers recommends that you take out flight cancellation insurance and check beforehand the circumstances that this would and would not cover. Any member who is reported to Snow Swappers for breaking a confirmed swap agreement without a valid reason will have their membership terminated and will be refused future membership.

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Arranging a Swap  

Q: How do I arrange a swap?

A: Look through the properties to see if any are in a ski area or resort which you’d like to visit. You can cut down the number of properties by using the advanced search to enter criteria such as how many bedrooms you need. You can shortlist any properties that appeal to you by putting them in your rucksack (by clicking on the Add to Rucksack button in the property details page) so you can revisit them later.  Check whether any of these have expressed an interest in coming to your area.  Send messages via the Snow Swappers secure messaging system to those you are interested in swapping with, telling them information about yourselves and your property. As you communicate with your potential swap partner(s) you will begin to build up a relationship and will hopefully reach the point where a swap that suits both parties can be agreed. 

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Q: How will I receive communications from other members?

A: Other members may contact you via our secure messaging system to ask whether you would be interested in swapping your property with theirs. You will receive an email notification to alert you that another member has left a message in your Messages Inbox, which can be accessed from the Members' Area once you have logged in. If you are not interested in swapping with them at this time, please be courteous enough to reply to all messages so that they can proceed with contacting other members. You may wish to keep their details if you think you might like to swap with them at a later date. Once you have arranged a swap, you can if you wish change your status (see how) so that any more messages about potential swaps are temporarily suspended until you are ready to start planning your next swap.

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Q: What does the Swap Contract cover?

A: The Swap Contract includes information such as:

  • Dates of the swap and arrangements for collecting keys
  • What to do about bed linen
  • How the property will be cleaned after the swap
  • How to handle phone bills
  • Insurance and how to deal with breakages
  • Who to contact in the event of a problem
  • What would happen if a cancellation became necessary.

The Swap Contract needs to be completed and signed by both parties. It is in your best interests to make sure that this is done as soon as an agreement is made so that travel arrangements can be made with confidence. It is advisable to send your swap partner a copy of the travel arrangements confirmation as this enhances the feeling of commitment to the swap. See also "What is a Swap Contract?" or read more about the Swap Contract.

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Q: How do I get to know my swap partner?

A: While the swap is being arranged, you will be exchanging many emails about the details and will begin to build up a relationship with your potential swap partner. Snow Swappers strongly recommends that at some point during this process you have a telephone call with your potential swap partner as this will not only strengthen your relationship but will also allow you to discuss the arrangements in more detail.

You will, at the very least, have a love of skiing in common and as you build a relationship through your emails and phonecalls, you will hopefully come to establish trust. As like-minded home owners, you are likely to share the same concerns about the safety of your property and it may be helpful to explicitly address this question during your negotiations. Both parties have joined Snow Swappers and will have agreed to abide by the Terms and Conditions which include Member Rules and ResponsibilitiesYou will both be aware that home swapping is essentially based on trust and will be committed to having an enjoyable holiday.

If at any point during the arranging stage you do not feel comfortable with your potential swap partner, you are under no obligation to proceed. In fact it is best to trust your instinct and politely withdraw from the negotiations and start again.

As your experience with Snow Swappers grows, you will be able to indicate on your profile page how many swaps you have completed successfully and whether or not your previous swap partners can be approached for a reference. Likewise you will be able to ask your potential swap partner for their references. 

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Q: What can I do to increase my chances of a successful swap?

A: Key to a successful swap is establishing a good relationship with your swap partner (see above). Choosing a suitable resort for your needs is also important and here your swap partner will be able to assist. Be honest about your property and its location in order to set expectations and to ensure that the swap meets the needs of both you and your swap partner.

Fill out the Swap Contract too so both sides are clear about the arrangements. Be extra cautious with this if you are swapping with someone whose first language is different to yours and be sure to use clear simple language to avoid misunderstandings.

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Questions About The Members' Area

Q: What is the Members' Area?

A: The Members' Area is the space where all your own information is held. It is accessible from the Members' Area link at the top of each page. You have to be logged in to use the Members' Area. The Members' Area has 6 parts to it:

  • Account Details where you can see and change your personal information such as your address, email and password. When you have agreed a swap, you can also change your status to Swap Agreed which temporarily stops other members from contacting you. This area is private.
  • Your Profile page where you can see and change information about yourself and about where you are interested in swapping to. There is also a space for you to add a profile photo. This information is visible to other members when they look at the Owner Profile from your property page.
  • Your Rucksack page which is a space for you to store properties you are interested in. This area is private.
  • Messages, where you can send and receive messages to/from other members about potential swaps. This area is private.
  • My Properties, where you can see and change the information and photos that relate to your property. This information is public to everyone (not just other members) and forms the information that is shown in the property results.
  • Payment Details, where you can cancel your recurring subscription in PayPal.

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Q: Where do I enter the information about myself and my property?

A: The information about yourself is entered on your profile page, which is accessible from the Profile tab from your account (click on Members' Area to reach your account). The information here is only visible to other members. The information about your property is entered on your property page, which is reached by the Property tab from your account. This information is visible to all users of the site. Snow Swappers reserves the right to remove any information or photos which have inappropriate content from your profile or property pages.

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Q: Can I make changes to the information I give about myself and my property?

A:Yes, easily. You need to log in to your account by entering your User Name and password and then you can access your information from your account by clicking on the Members' Area link. You can make many changes to the information you have provided including changing your status (you may for example have just fixed up a swap and want to suspend enquiry emails temporarily until you are ready to organise your next swap) or updating the type or resort of swap you are looking for.

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Q: What sort of information should I give about myself on my profile page?

A: It is suggested that you provide some brief information about yourself and anyone else who might be in your party – eg, members might choose to share their first names, occupations, and ages of children if applicable. Members might also give information about their skiing experience, habits or preferences. Think about the sort of information you might like to know about someone who you are considering swapping with?

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Q: What about my profile picture?

A: You also have the choice to upload a profile picture of yourself. This is done from the Profile tab by clicking on the Manage Photo button. This will only be seen by other members, not by the general public. This will be visible to other members from the Owner Profile link from the property details page and when they receive emails from you.

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Q: What sort of information should I give on my property page?

A: You should give whatever information you think someone visiting your property and local area for the first time might need. Remember that this is your chance to make an impression on potential swap partners so think carefully about how you present your property. Be honest about your property and local area and remember that you will be swapping with another ski resort home owner so be sure to include information that you might want to know yourself about a new resort such as whether it is suitable for beginners, intermediates, families or advanced skiers. You may want to recommend great areas to ski or favourite places to visit in the area. Remember that you can return to your account at any time to complete the information and add extra photos for example.

Please remember that your page may be read by someone who is not a native speaker of your language. A link will be provided to translate your information into another language. This will work best if you write your page using short, clear, grammatically correct sentences with no abbreviations or slang.

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Q: Why do you ask for the latitude and longitude of the swap property address in my property details?

A: This is being collected for a future feature of the site which will allow the location of your property to be visible on a map when its details are being viewed.  If you don’t know the coordinates, they can be added at a later time.

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Q: Should I add photos of my property? How do I do this?

A: It is highly recommended that you add photos of your property. This is done by going to your account and clicking on the Properties tab, and then the button for Manage Photos. You can nominate one as your main photo (“set as default”) which will be shown on the initial search results page. Other photos will be seen in the detail of your page. You may wish to include photos of the outside and inside of your property and of the view or the local area. You may also have a floor plan that could help someone envisage staying at your property and you may have information such as an up-to-date piste map / trail guide.

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Q: What sort of photos can I upload?

A: Acceptable formats for photos or pictures are .jpg and .png files. There is a file size limit of 2MB per photo.

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Q: Can I add photos any other way?

A: If you are having any difficulties uploading photos, you may prefer to email them to us at info@snowswappers.com and we will upload them for you. Be sure to specify your member ID and User Name when sending photos so we are able to locate your profile/property pages. Snow Swappers may need to edit these photos for use on your profile/property pages.

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Q: I've uploaded some photos but there are not showing on the search results page - why?

A: You may have forgotten to set one of your photos as the default. You can do this by going to your account and clicking on the Properties tab and then the button for Manage Photos. Run the cursor over the picture that you want to be your main property picture and click on the button that says “set as default”.

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Q: What is the rucksack and how does it work?

A: The rucksack is a place where you can store properties that you are interested in. Multiple properties can be added to your rucksack as you browse property details by clicking on the rucksack button. This function is only available to members, who can access their rucksack at any time via the My Rucksack link at the top of the screen, or via the Members' Area link. There is a space for you to add a note to yourself about each of your shortlisted properties and from here you can also contact the owner or view the property in more detail. You need to be logged in to add to and view your rucksack.

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Q: I had a property in my rucksack but it has disappeared. What happened to it?

A: It is likely that the property that was in your rucksack is no longer a current property on our database. It may be that the owner's membership has lapsed, the owner has been suspended as a member, or the owner has removed the property details from their account.

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Q: How do I keep track of messages to/from members?

A: When you click on the Contact button either from the Rucksack, the property details page or the Owner Profile page, you will be taken to the Snow Swappers secure messaging system which uses your User Name to send a message to another member. You can also send a message straight from the Message tab in the Members' Area and from here you can also manage your messages. You need to be logged in to access your messages. When you receive a message to your Snow Swappers account, a notification email will be sent to your nominated email address. Your email address will not be shown anywhere on the Snow Swappers site and it will not be visible to members who contact you. All messages are held within your account using your chosen User Name.

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Q: Do I always have to use the Snow Swappers messaging system to communicate?

A: No, once you have started communicating with another member, you choose at what point, if any, you wish to provide your personal details such as your name, email address, the address of your property and your telephone number. See also How do I get to know my swap partner?

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Q: How do I temporarily stop receiving new messages/what does "Swap Agreed" mean?

A: In the Members' Area, under the Profile tab, there is a field called "Currently Available to Swap?". The default will be "Yes". Selecting the “No” option will temporarily disable the Contact button on your property page, to stop new enquiries from members and the Contact button will display the text "Swap Agreed". Your property will still be visible on the search results, and a member can still add your property to their rucksack. You can then change it back to “Yes” when you are ready to start accepting new enquiries.

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Q: What personal details of mine will be shown on the website?

A: Other members will be able to see your chosen User Name and the details you have entered on your profile page (your email address will not be visible).

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Other Information

Q: I have forgotten my password - can you send me a reminder of it?

A:If you have forgotten your password or your User Name, please visit the Contact Us page and send us an email. Please specify your full name and email address in the email and we will reset your password. We may ask you to confirm some additional information for security reasons before resetting your password.

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Q: What are your Terms and Conditions and your Acceptable Use Policy?

A: For Terms and Conditions, click here. For Acceptable Use Policy, click here.

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Q: What is your Privacy Policy?

A: For Privacy Policy, click here.

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Q: What is Snow Swappers’ role?

A: Snow Swappers is essentially an introductory service which facilitates members arranging their own home swaps. While Snow Swappers is happy to provide information and suggested elements of a successful swap, as contained in this website and its downloads, the detail of the arrangements and any consequences thereof are the responsibility of the members. Be sure that you are happy with our Terms and Conditions and are fully happy with the detail of your Swap Contract before you proceed. Read more about Snow Swappers' role here.

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Q: What is the role of these FAQs?

A: These Frequently Asked Questions and Answers (FAQs) are provided by Snow Swappers for your information and guidance and are designed to improve your understanding and informed use of our website. As such, they are not intended to vary our Terms and Conditions and to the extent that there is any conflict between these FAQs and other content on our site, and our Terms and Conditions, then our Terms and Conditions (which apply to all of the website including these FAQs) shall prevail. No representations or warranties will be given (whether express or implied) by these FAQs and the disclaimers, limitations of liability and indemnifications contained in the main Terms and Conditions shall expressly be applied to these FAQs.

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Q: How can I help to improve the information that Snow Swappers provides?

A: We would be very interested in hearing about your Snow Swappers experiences, whether positive or negative and any advice you have that may help us to improve the guidance that we give to our members. Please send your comments to feedback@snowswappers.com. Please help us to spread the word about Snow Swappers, as the more members we have the greater the choice of swapping options for you.

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Q: How can I contact Snow Swappers?

A: If you have any further queries after reading all the FAQs, you can contact us at info@snowswappers.com and we will do our best to help you. Or you can find our postal address on the Contact Us page.

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